Privacy Policy & Accessibility Statement
NeuroVolt Ltd is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and what your rights are under UK data protection law. It also sets out our commitment to making our website accessible to all users.
Privacy Policy
1. Who We Are
NeuroVolt Ltd is focused on delivering high-quality electrical solutions for homeowners and businesses across West London and Surrey. As a registered entity in the UK, we operate with full transparency regarding how we handle your personal information.
2. What Data We Collect
We collect essential identification and contact information, including your name, telephone number, email address, and the specific site address where electrical services are required. This data is collected through direct interactions via our website forms, phone calls, or emails.
3. How We Use Your Data
We process your data primarily to manage our professional relationship with you: to issue accurate project estimates, perform the requested electrical work, issue invoices, and register completed works with regulatory bodies for safety certification.
4. Legal Basis for Processing
Under the UK GDPR, we rely on 'Contractual Necessity' to process data for service fulfillment and 'Legitimate Interests' to manage business operations and safety history. We also process data to meet legal obligations, such as financial and safety record-keeping.
5. How Long We Keep Your Data
Your information is retained for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, financial records and certificates are held for at least 7 years.
6. Cookies
Our website uses essential cookies to provide seamless navigation and secure functionality. We may also use non-personally identifiable analytical cookies to help us improve site performance and user experience. You can manage your cookie preferences through your browser settings.
7. Sharing Your Data
NeuroVolt Ltd does not sell your personal data. Sharing only occurs with essential third parties such as regulatory bodies (e.g., NICEIC) for certification purposes, or secure payment processors. We ensure all partners provide equivalent data protection standards.
8. Your Rights Under UK GDPR
You have the right to access the personal information we hold about you, to request corrections to inaccurate data, or to request the deletion of your data when it is no longer legally required. To exercise these rights, please contact info@neurovolt.co.uk.
9. Data Security
We prioritize the security of your data and use robust administrative and technical protocols to prevent unauthorized access or disclosure. Our digital records are stored in encrypted, password-protected environments with restricted access.
10. Changes to This Policy
NeuroVolt Ltd reserves the right to update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The current version will always be prominently displayed on this page with the effective date.
Accessibility Statement
Our Commitment
NeuroVolt is dedicated to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards across our electrical services platform.
What We Have Done
Our website has been designed with accessibility in mind, following WCAG 2.1 Level AA guidelines where possible. We use clear typography, sufficient color contrast, and logical navigation structures to help everyone reach us easily.
Known Limitations
Despite our best efforts to ensure accessibility of the NeuroVolt website, there may be some limitations. Please contact us if you observe an issue not listed below. We actively work to resolve any discovered barriers to access.
Feedback & Contact
We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers: Phone: 07853 471317, Email: info@neurovolt.co.uk.